Application Name

Nabi AlFurat

Arabic Application Name

نبع الفرات

Google Play Developer Name

VIVAIQ

Android Package Name

com.webkul.jomlaonline

Business and Service Owner

Nabi AlFurat

Technical Service Provider

Webkul Software Pvt Ltd

Effective Date

August 3 2026

Last Updated

August 4 2026

Introduction

This Privacy Policy applies to the Nabi AlFurat mobile application available on Google Play and the Apple App Store

The Arabic name of the application is نبع الفرات

The application is published on Google Play under the developer name VIVAIQ

The Android application uses the package name com webkul jomlaonline

Nabi AlFurat is the business and service owner responsible for the products customer accounts orders deliveries invoices payments balances loyalty services and other commercial services provided through the application

Webkul Software Pvt Ltd may provide software development maintenance and technical support services for the application

Webkul Software Pvt Ltd acts as a technical service provider and is not the business owner

This Privacy Policy explains what information may be collected when users access or use the Nabi AlFurat mobile application website and related services

This Privacy Policy also explains how information is used shared stored protected retained and deleted

Information We Collect

We collect only the information reasonably required to create customer accounts operate the application process orders arrange deliveries provide customer support protect the service and comply with applicable business accounting and legal requirements

Personal and Account Information

When a user creates an account signs in updates an account places an order or contacts customer support we may collect personal and account information

This information may include the full name mobile phone number email address username customer identifier account identifier company or business name customer category account type and information voluntarily provided to customer support

Authentication information is processed through secure account management systems

Passwords are not intended to be stored or displayed in readable form

Portal Accounts

Users may create a portal account through the Nabi AlFurat application

Portal accounts are created and managed through the Odoo system used by Nabi AlFurat

A portal account may allow the user to sign in view products place orders view orders access invoices review balances use loyalty features and manage account information

The user is responsible for protecting account login information and must not share passwords with unauthorized persons

Address and Delivery Information

To prepare and deliver customer orders we may collect address and delivery information

This information may include the country governorate city district area street address delivery address nearby landmark saved address and delivery instructions

The application may process geographic coordinates when the user voluntarily selects or confirms a delivery location

Location information is used only to identify or confirm a delivery address improve delivery accuracy assist authorized delivery personnel or provide another location feature requested by the user

Nabi AlFurat does not use customer location information for unrelated third party advertising

Order and Commercial Information

When users browse products add products to a shopping cart or place an order we may process order and commercial information

This information may include products viewed products selected shopping cart contents product quantities product prices discounts promotions order numbers order dates order statuses preparation statuses delivery statuses invoice information payment records returns refunds loyalty points customer balances credit limits payment methods payment statuses and transaction references

The application may display financial and commercial information associated with a customer account

This information may include orders invoices payments outstanding balances credit information discounts and loyalty points

Payment Information

The application may record the selected payment method payment amount payment status invoice number customer balance and transaction reference

The application does not directly collect or store complete credit card numbers complete debit card numbers card security codes or online banking passwords

When an authorized external payment provider is used payment information is processed according to the privacy and security practices of that provider

Nabi AlFurat receives only the information necessary to confirm and record the payment

Device and Technical Information

When the application connects to our systems certain technical information may be processed automatically

This information may include the IP address device type device model operating system operating system version application version language setting regional setting network information login date login time session information application identifiers error logs crash reports performance information and diagnostic information

Technical information is used for authentication application security fraud prevention troubleshooting error correction application maintenance and performance improvement

Notifications

With the permission of the user the application may process a notification token

The application may send order confirmations order status updates delivery updates payment notices account notices important service announcements and promotional notifications from Nabi AlFurat

Users may disable notifications through their device settings

Disabling notifications may prevent users from receiving timely order or delivery updates but does not prevent access to the application

Customer Support Information

When a user contacts customer support we may collect information necessary to investigate and resolve the request

This information may include the customer name phone number email address customer number order number content of the inquiry attachments voluntarily provided by the user and communication records

How We Use Information

We may use collected information to create and manage customer accounts

We may use collected information to authenticate users and maintain secure login sessions

We may use collected information to display products prices available quantities categories brands promotions and special offers

We may use collected information to maintain shopping cart contents

We may use collected information to process and confirm customer orders

We may use collected information to prepare dispatch and deliver customer orders

We may use collected information to generate and display invoices

We may use collected information to record payments customer balances and credit information

We may use collected information to calculate discounts and loyalty points

We may use collected information to process returns and refunds

We may use collected information to save and manage delivery addresses

We may use collected information to send order payment and delivery updates

We may use collected information to provide customer support

We may use collected information to respond to inquiries and complaints

We may use collected information to detect fraud misuse unauthorized access or security incidents

We may use collected information to diagnose technical problems

We may use collected information to improve application stability performance and usability

We may use collected information to maintain accounting commercial transaction and audit records

We may use collected information to comply with legal taxation accounting contractual and regulatory obligations

We may use collected information to protect the rights property and safety of users Nabi AlFurat and authorized service providers

Nabi AlFurat does not sell or rent personal information belonging to users

How Information May Be Shared

Personal information is shared only when reasonably necessary to operate the application process customer orders arrange deliveries provide services maintain supporting systems or comply with legal requirements

Authorized Nabi AlFurat Personnel

Information may be accessed by authorized Nabi AlFurat personnel

Authorized personnel may include administrators customer support employees sales representatives warehouse employees accounting personnel order preparation personnel and delivery personnel

Access is limited according to employee responsibilities business requirements and system permissions

Vendors and Suppliers

When an order contains products supplied by an external vendor or marketplace supplier information necessary to prepare or fulfil the relevant products may be shared with that vendor

This information may include the order reference product name product quantity preparation status delivery area and other information reasonably necessary to prepare the relevant products

Vendors should receive only the information required to perform their responsibilities

Delivery Personnel

Information necessary to deliver an order may be shared with authorized drivers or delivery providers

This information may include the customer name mobile phone number delivery address geographic location when provided order reference delivery instructions and amount to be collected when applicable

Technical Service Providers

We may use authorized technical service providers to host develop maintain secure and support the application and related systems

These providers may include Odoo services Odoo hosted infrastructure Webkul Software Pvt Ltd hosting providers server providers notification providers diagnostic providers crash reporting providers email providers backup providers security providers and infrastructure providers

Technical service providers may process information only when necessary to provide their contracted services

Technical service providers are not authorized to use customer information for unrelated independent purposes

Google Services

The application may use Google services required for Android operation or enabled application features

These services may include Google Play services push notification services diagnostic services crash reporting services and location related services when enabled

These services may process device identifiers notification tokens IP addresses diagnostic information and other technical information according to their privacy practices and the configuration of the application

Legal Requirements

Information may be disclosed when reasonably necessary to comply with applicable laws regulations court orders or lawful government requests

Information may be disclosed to investigate fraud abuse misuse unauthorized activity or security incidents

Information may be disclosed to protect the legal rights and safety of Nabi AlFurat users employees vendors service providers or the public

Information may be retained or disclosed to establish exercise or defend legal claims

Information may also be retained or disclosed to satisfy accounting taxation audit and commercial record requirements

Data Storage and Processing

Information may be stored on systems operated by Nabi AlFurat Odoo or authorized hosting and technical service providers

Some service providers may operate infrastructure in countries other than the country of the user

When information is processed or stored internationally reasonable technical organizational and contractual safeguards are used to protect the information and limit its use to the purposes described in this Privacy Policy

Data Security

We use reasonable administrative organizational and technical measures designed to protect personal information

These measures may include user authentication role based access permissions secure network communications restricted administrative access server security controls security logging monitoring backups recovery procedures software updates and procedures for investigating suspected security incidents

No internet service or electronic storage system can be guaranteed to be completely secure

Users are responsible for protecting their login credentials

Users should contact Nabi AlFurat if they suspect unauthorized access to their account

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy

Account information may be retained while the account remains active

Order invoice payment return balance credit and accounting records may be retained for business accounting taxation audit fraud prevention and legal purposes

Customer support records may be retained until the request is resolved and for a reasonable follow up period

Security and diagnostic records may be retained for security troubleshooting and fraud prevention purposes

Backup copies may be retained temporarily according to backup and recovery procedures

When information is no longer required it may be deleted anonymized or securely restricted

Deleting an account may not require deletion of completed invoices payment records accounting entries completed order records or information that must be retained for lawful business taxation accounting audit fraud prevention or dispute resolution purposes

User Rights and Choices

Subject to applicable law and verification of identity users may request access to personal information associated with their account

Users may request correction of inaccurate or incomplete information

Users may update their account information

Users may withdraw optional application permissions through their device settings

Users may disable optional promotional notifications

Users may request deletion or deactivation of their account

Users may request deletion or anonymization of eligible personal information

Users may ask questions about how their personal information is collected used stored shared or retained

Some information may not be deleted immediately when retention is required for legal accounting taxation contractual fraud prevention payment audit or dispute resolution purposes

Account and Data Deletion

Users who create a portal account through the Nabi AlFurat application may request deletion of their account and associated eligible personal information

Account and data deletion requests may be submitted by email to

The deletion request should include enough information to locate and verify the account

The user should provide the registered customer name

The user should provide the registered mobile phone number

The user should provide the registered email address when available

The user should provide the customer or account number when available

Nabi AlFurat may contact the requester to verify ownership of the account before processing the deletion request

Users must not send their password payment card number banking password or other unnecessary sensitive information

After verification the portal account may be deleted deactivated or anonymized

Application login access may be disabled

Active account sessions may be revoked

Optional profile information may be deleted

Eligible personal information that is no longer required may be deleted or anonymized

Information required for completed orders payments refunds returns customer debts disputes accounting taxation audit fraud prevention or legal purposes may be retained for the required period

Account deletion does not automatically cancel pending orders unpaid balances financial obligations refunds disputes or lawful record retention requirements

Application Permissions

The application uses internet access to connect to application servers sign users in display products place orders and retrieve customer information

The application may request notification permission to send order updates delivery updates payment notices account notices and service information

The application may request location permission when a user selects a delivery address or another location related feature

Users may manage application permissions through their device settings

Disabling an optional permission may prevent only the feature that requires the permission from working

Cookies and Website Technologies

The Nabi AlFurat website may use cookies and similar technologies to maintain user sessions remember language preferences maintain shopping cart information protect customer accounts prevent fraudulent activity measure website performance diagnose technical errors and provide essential website functions

Users may control cookies through their browser settings

Disabling essential cookies may prevent some website features from working correctly

Children Privacy

The Nabi AlFurat application is intended for customers and businesses purchasing goods and services

The application is not specifically directed to children

The application is not intended to knowingly collect personal information from children without appropriate authorization

A person who is not legally able to complete commercial transactions independently should use the service only with the involvement and permission of a parent or legal guardian

Advertising and Sale of Personal Information

Nabi AlFurat does not sell personal information belonging to users

The application does not use personal information for unrelated third party advertising unless such activity is clearly disclosed and accurately reflected in the application store declarations

Users may disable optional promotional notifications through their device settings

Customer Balance and Credit Information

The application may display or apply business rules relating to customer balances credit limits unpaid invoices minimum order values maximum order values eligibility for credit orders loyalty points discounts and delivery availability

Users may contact Nabi AlFurat if they believe that displayed account invoice payment balance credit or loyalty information is incorrect

Third Party Links

The application or website may contain links to third party websites or external services

This Privacy Policy does not control the privacy practices of independent third party websites or services

Users should review the privacy policies of those services before providing personal information

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to application features information processing practices technical service providers security measures legal requirements regulatory requirements or application store requirements

When this Privacy Policy is updated the Last Updated date at the top of this page will also be updated

Users are encouraged to review this Privacy Policy periodically

Contact Us

Application Name

Nabi AlFurat

Arabic Application Name

نبع الفرات

Business and Service Owner

Nabi AlFurat

Google Play Developer Name

VIVAIQ

Android Package Name

com.webkul.jomlaonline

Technical Service Provider

Webkul Software Pvt Ltd

Email

Phone

009647809237621

Website

Privacy Policy Address

Country

Iraq

For privacy questions account access requests information correction requests account deletion requests data deletion requests or complaints please contact Nabi AlFurat using the contact details shown above

When contacting us provide only the information reasonably necessary to identify the account or request